You can use the link below to update your account data if it is not accurate.
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
CARE & KEEPING
Earrings are fragile even though they are lightweight
Store in a cool, dry place
Avoid storing in things like pockets and purses
If needed, gently clean with a q-tip, baby wipe, or soap and water
Avoid showering and swimming with earrings on to avoid tarnishing of brass rings
EARRINGS QUALITY ASSURANCE
Polymer clay earrings are lightweight and comfortable to wear. Each piece is slowly made over several days to reach each final product. Earrings are backed with either stainless steel or gold-plating, both of which are nickel-free and hypoallergenic. Although polymer clay is lightweight and flexible, details such as flowers and leaves are still breakable. Please handle your little pieces of art with care!
While air bubbles, lint, scratches, and any other minor flaws are avoided as best as can be, they sometimes occur due to the nature of the creation process. By purchasing from AshTreeArt, you understand that all pieces are handmade and may include some of these minor flaws. Additionally, colors may appear differently on your screen than from reality.
I love working with customers to bring their visions to life! Please visit the Custom Bouquet Jewelry page to start.
For all other custom order inquiries: To start the custom order process, please email me with a description and any inspiration pictures you have. We will then discuss colors, shapes, findings, etc. I create a rough sketch for you to approve. Finally, I make a custom listing with a private link just for you for ordering!
Ready-to-ship orders typically process within 1-5 business days. Processing time for made-to-order and custom orders is ~2-3 weeks unless otherwise discussed. All items are shipped with USPS First Class Mail. Please note processing time does not include shipping time. Once the package is dropped off at the post office, AshTreeArt is no longer responsible for any delays and is not responsible for replacing the item if lost or damaged.
Returns and exchanges are generally not accepted. Returns may be discussed on a case by case basis. If you have any problems with your order, please contact me by emailing firstname.lastname@example.org.
Please email me at email@example.com for a line sheet and information about wholesale with AshTreeArt.